Return and refund policy

We want you to be completely satisfied with your purchase from E-Smartsolution. That's why we offer a 7-day return policy, giving you 3 days from the date of receiving your item to request a return.


To be eligible for a return, the item must meet the following criteria:

  • - It should be in the same condition as when you received it.
  • - The item should be unworn or unused.
  • - It must have all the original tags and labels intact.
  • - The item should be in its original packaging.
  • - You must provide a receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at or reach out to us at 0322-0066071. We will guide you through the process. It's essential to send returns to the following address:

New Airport Road Bhatta Chowk, 54770 Lahore Punjab,Pakistan

Returns must be pre-authorized by our team; items returned without prior approval will not be accepted. Please be aware that if you reside outside of Pakistan, the shipping of your returned goods may take longer than expected.

If you have any questions or need assistance with your return, don't hesitate to contact us at

Damages and Issues
We thoroughly inspect your order before shipment, but if you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will assess the issue and take the necessary steps to make it right.

Please note that certain types of items cannot be returned, including:

- Perishable goods like food, flowers, or plants
- Custom products, including special orders or personalized items
- Personal care goods such as beauty products
- Hazardous materials, flammable liquids, or gases

If you have any concerns about a specific item, please reach out to us for clarification.

Unfortunately, we cannot accept returns for sale items or gift cards.


If you wish to exchange an item, the quickest way to ensure you get the product you want is to initiate a return for the original item. Once your return is approved, you can make a separate purchase for the new item.

European Union 3-Day Cooling Off Period

For merchandise shipped to the European Union, customers have the right to cancel or return their orders within 3 days, regardless of the reason and without providing justification. The same eligibility criteria apply: the item must be in its original condition, unworn or unused, with all tags and labels, and in its original packaging. A receipt or proof of purchase is required.


Once we receive and inspect your return, we will notify you regarding the approval of your refund. If the return is approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.

We are committed to ensuring your satisfaction with E-Smartsolution, and our refund policy is designed to provide you with a hassle-free shopping experience. If you have any questions or concerns about returns, please feel free to contact us using the provided contact details.If more than 14 business days have passed since we’ve approved your return, please contact us at